How to Connect & Use TigerConnect Clinical Collaboration with YourMedSoft
Complete step-by-step guide to integrate TigerConnect Clinical Collaboration with YourMedSoft. Learn how to connect TigerConnect Clinical Collaboration, control Data In and Data Out, add records via + Add Data or CSV upload, and manage synced data in SMS & Channel Broadcasts.
To connect TigerConnect Clinical Collaboration to YourMedSoft, open Integrations & Sync (/portal/settings?tab=integrations), locate TigerConnect Clinical Collaboration, and click "Connect". Once connected, the Sync & Data Control Hub opens automatically so you can pull clinician directory contacts & shift coverage replies into SMS & Channel Broadcasts (/portal/sms), push urgent open shift broadcasts & clock-in alerts out to TigerConnect Clinical Collaboration, or add records via "+ Add Data" and CSV upload.
What You Need Before Starting
- Active YourMedSoft account with Administrator or Coordinator role.
- Active account on TigerConnect Clinical Collaboration (API token optional — free CSV Batch / Sandbox Mode supported).
- Configured clinical roster or facility rate sheets in YourMedSoft Foundation.
Clinical & Regulatory Compliance Standards
- HIPAA & HITECH Data Safeguards: All API payloads transmitted between YourMedSoft and TigerConnect Clinical Collaboration are encrypted in transit using TLS 1.3 with AES-256 encryption. PHI is strictly minimized according to minimum-necessary privacy rules.
- Electronic Record Retention: All synchronization logs and execution payloads are maintained in immutable audit storage in compliance with federal healthcare record retention requirements.
- Deduplication & Transaction Integrity: Automated idempotency keys prevent double-counting of timesheets, invoices, applicants, or clinician records during network retries.
Step-by-Step Instructions
Open Integrations & Sync & Locate TigerConnect Clinical Collaboration
Log in to YourMedSoft with an Admin or Manager account. Click "Integrations & Sync" in the left navigation sidebar (or go to Settings > App Marketplace & Integrations). Search for "TigerConnect Clinical Collaboration" or filter by the "Communication & SMS" category pill.
Connect TigerConnect Clinical Collaboration (Live API Token or Free CSV / Sandbox Mode)
1. Obtain Credentials: Log in to your TigerConnect Clinical Collaboration admin or developer console and copy your API Key / Access Token (and Account or Vendor ID if applicable). 2. Configure in YourMedSoft: Paste your TigerConnect Clinical Collaboration token below, or leave the API Key blank to connect in free Sandbox Mode for testing. 3. Custom Endpoint (Optional): If your organization uses a custom TigerConnect Clinical Collaboration subdomain or webhook listener, enter it in the Custom Base URL / Webhook field.
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Pull Data In (Inbound API Sync or CSV / JSON Upload)
Immediately after connecting, the "TigerConnect Clinical Collaboration Two-Way Sync & Data Control Hub" opens automatically on the "Import (Data In)" tab. Click "Import from TigerConnect Clinical Collaboration" to pull clinician directory contacts & shift coverage replies via API, or use "Upload CSV / JSON File into Staff Roster & Dispatch Feed" to batch-import records directly into SMS & Channel Broadcasts (/portal/sms).
Create & Push New Records (+ Add Data Tab)
Switch to the "+ Add Data" tab inside the TigerConnect Clinical Collaboration Sync Hub (or click "+ Add Data" on the Connected Integrations bar inside SMS & Channel Broadcasts). Fill out the quick form to create a new record in YourMedSoft and simultaneously push it out to TigerConnect Clinical Collaboration.
Push Data Out (Outbound Sync & Formatted CSV Batch Export)
Open the "Export (Data Out)" tab in the Sync Hub (or click "Push Data Out" from SMS & Channel Broadcasts at /portal/sms). Select your active billing cycle or pay period, review the live record counts (Open Shifts & Channel Alerts), and click "Export to TigerConnect Clinical Collaboration" for direct API transmission or "Download CSV Batch" for manual upload into TigerConnect Clinical Collaboration.
Configure Auto-Sync Rules & Verify HIPAA Audit Logs
Open the "Data Controls" tab to toggle Auto-Sync Data In (Inbound), Auto-Sync Data Out (Outbound), Sync Frequency (Real-time, Hourly, Daily, Manual), and Duplicate Record Handling. Switch to the "Sync Logs" tab at any time to inspect timestamped inbound/outbound receipts.
Pro-Tips & Best Practices
- Use the Connected Integrations bar at the top of SMS & Channel Broadcasts (/portal/sms) to trigger 1-click "Pull Data In", "Push Data Out", or "+ Add Data" without leaving your workspace.
- If your TigerConnect Clinical Collaboration plan does not include API access, leave the API key blank to use CSV upload in "Import (Data In)" and formatted CSV batch downloads in "Export (Data Out)".
- Use the "Sync Logs" tab to verify timestamped inbound and outbound sync receipts for HIPAA and Joint Commission audits.
Troubleshooting & Operational Edge Cases
Issue: TigerConnect Clinical Collaboration shows "Sandbox Mode" instead of "Live API Verified"
Operational Resolution: This means TigerConnect Clinical Collaboration was connected without an API key. While Sandbox Mode lets you upload CSV/JSON files and test "+ Add Data" immediately, to enable live API calls open TigerConnect Clinical Collaboration > "Manage Data & Sync" > "API Key" tab, paste your TigerConnect Clinical Collaboration token and Account/Subdomain ID, and click "Save & Verify API Key".
Issue: Timesheet, candidate, or payroll batch rejected by TigerConnect Clinical Collaboration
Operational Resolution: Check that all records in the batch have matching identifiers or email addresses in TigerConnect Clinical Collaboration, or use the "Download CSV Batch" button in the "Export (Data Out)" tab for direct file import into TigerConnect Clinical Collaboration.
Issue: Where do my imported records from TigerConnect Clinical Collaboration appear?
Operational Resolution: Imported records from TigerConnect Clinical Collaboration are saved directly into Staff Roster & Dispatch Feed. Click the "SMS & Channel Broadcasts" link inside the "Import (Data In)" tab or navigate to /portal/sms in the left sidebar.
Frequently Asked Questions & Troubleshooting
What happens immediately after I save and connect TigerConnect Clinical Collaboration?
As soon as you click Connect, YourMedSoft pins TigerConnect Clinical Collaboration to your "Your Active Integrations" command center at the top of Integrations & Sync, adds a 1-click control bar inside SMS & Channel Broadcasts (/portal/sms), and automatically opens the 7-tab Sync & Data Control Hub with a "What Happens Next" walkthrough.
Where do I control Data In, Data Out, and add new data for TigerConnect Clinical Collaboration?
In the TigerConnect Clinical Collaboration Sync & Data Control Hub (accessible from Settings > Integrations & Sync or the bar at the top of SMS & Channel Broadcasts): use "Import (Data In)" to pull records or upload CSV/JSON files, "Export (Data Out)" to push open shifts & channel alerts or download CSV batches, "+ Add Data" to create and push individual records, and "Data Controls" to configure automatic sync rules.
What specific data flows between YourMedSoft and TigerConnect Clinical Collaboration?
The two-way integration handles: (1) Inbound (Data In): Receive urgent hospital unit staffing requests and physician paging alerts -> routed to SMS & Channel Broadcasts (/portal/sms). (2) Outbound (Data Out): Transmit confirmed nurse shift placements and coordinator responses to unit care teams -> sourced from Open Shifts & Channel Alerts.
Does connecting TigerConnect Clinical Collaboration incur any additional fees in YourMedSoft?
No. YourMedSoft provides native integrations with zero per-connection surcharges and zero middleware fees. You can connect using your TigerConnect Clinical Collaboration API key or use free CSV Batch / Sandbox Mode.
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